Service Manager | Statesville Shop
As the Service Manager, Noah plays a key role behind our workshop, overseeing work delegation, upholding quality standards, and providing expertise in diagnostics and engine work. His journey from high school to on-the-job learning has been marked by extensive experience in metal fabrication, trailer body, suspension, and engine shop operations. Holding certifications in welding and AC, his primary skills encompass engine work, diagnostics, and metal fabrication. A standout career highlight includes the construction of a Detroit 60 series and engaging in custom fabrication, offering him valuable learning experiences and growth opportunities. Outside of work, Noah enjoys vacation time and channels his passion for craftsmanship into building his pickup truck. With a commitment to excellence and continuous growth, he plays a pivotal role in maintaining the high standards at our shop.
director of service operations
Steven serves as our Director of Service Operations and has played a huge role in the growth and success of our Bessemer City shop. His responsibilities include leading technician teams, managing repair workflows, improving customer satisfaction, and helping ensure everything is done safely and efficiently.
One thing that stands out about Steven is his commitment to continuous learning. He takes pride in pushing through difficult challenges and never giving up when it comes to solving problems and growing professionally. Outside of the shop, Steven enjoys spending time riding dirt bikes with his two sons and making lasting memories with them.We’re proud to have Steven as part of the leadership team and appreciate everything he brings to Gallaher Fleet Solutions.
Office Manager
As Office Manager at Gallaher Fleet Solutions, Carol plays a key role in keeping daily operations running smoothly. With a sharp eye for detail and a heart for people, she manages administrative support, HR coordination, financial processes, and internal communications—all while ensuring the office remains a productive and positive space for the entire team.
Carol holds a Bachelor of Science degree, which laid the foundation for her strengths in organization, leadership, and communication. She began her career in office management and has since accumulated over 18 years of experience in administrative operations and corporate human resources, primarily within the manufacturing sector.
What Carol enjoys most about working at Gallaher Fleet Solutions is the genuine sense of community: “It truly feels like home. I have a voice here, and our team is always willing to help each other.”
Outside of work, Carol describes herself as an old soul who values faith, authenticity, and meaningful connection. She enjoys spending time with loved ones, music, off-roading, enjoying home-cooked meals, and relaxing by bonfires.
Parts Manager
Shawn serves as Parts Manager at Gallaher Fleet Solutions, where he oversees inventory management, procurement, vendor relationships, and parts operations to ensure customers and technicians receive the right parts when they need them. With more than a decade of experience in the automotive industry, Shawn is committed to building efficient processes, maintaining strong supplier partnerships, and supporting the team's ability to deliver quality service with minimal downtime.
Known for his attention to detail and results-driven approach, Shawn continually looks for ways to improve operations, increase efficiency, and create value for both customers and the organization. His passion for leadership, problem-solving, and continuous improvement helps keep Gallaher Fleet Solutions operating at its best.
Mobile Service Manager
A Lincoln Tech diesel graduate with two ASE certifications, specializing in medium and heavy-duty truck repair.
Trent is a skilled technician, he focuses on executing maintenance and repairs on customer vehicles with quality work to ensure a positive customer experience. He is a proud graduate from Lincoln College of Technology in Nashville, TN, where he majored in Diesel Technology. Trent brings a wealth of knowledge and skills to his position. With five years of experience under his belt, he holds two ASE Certifications in Medium/Heavy Duty, complemented by a College Certificate in the same field. Trent's primary expertise lies in Medium/Heavy Duty Truck repair. Notably, his completion of college at Lincoln Tech stands out as a career highlight, marking the crucial first step into his profession and providing the foundational knowledge and opportunities needed for success. Outside of work, Trent finds joy in riding street bikes and cheering for the Carolina Panthers during football season. His commitment to excellence both in and out of the shop makes him a valuable asset to our team.
Business Development Representative
Morgan Marchant is a Business Development Representative (BDR) at Gallaher Fleet Solutions. In this role, Morgan focuses on maintaining strong, active relationships with existing customers while prospecting new accounts to support continued growth and increased sales.
Morgan brings a diverse and impressive professional background, having completed an apprenticeship in aeronautical engineering along with earning a Higher National Certificate in Business Management. Her career experience includes working as an aircraft mechanic for British Airways and Gulfstream, serving as a Service Center Coordinator for Gulfstream, acting as a Project Manager for West Star, and later transitioning into an Outside Sales Representative role with Parks.
A passionate advocate for women in STEM, Morgan has spoken at numerous conferences and industry events and has served as a mentor to apprentices throughout her career. One of her proudest accomplishments was completing her own apprenticeship and later becoming an apprentice mentor—an experience that helped shape her leadership skills and strengthened her ability to guide and support others.
Known for her strengths in relationship-building and effective communication, Morgan thrives in collaborative environments. She especially enjoys the positive culture at Gallaher Fleet Solutions, where the team works closely together and truly feels like a family.
account manager
Michael serves as an Account Manager at Gallaher Fleet Solutions, where he focuses on building strong customer relationships, understanding fleet needs, and helping customers find the right solutions to keep their trucks on the road.
With a background in fire science and certifications as both a firefighter and EMT, Michael brings strong problem-solving, organizational, and mechanical skills to his role. Before joining Gallaher, he traveled across the U.S. with a medical-based trucking company, handling fleet repairs while also hiring and training truck drivers. That experience gave him a firsthand understanding of fleet operations and the importance of keeping trucks running reliably.
What Michael enjoys most about Gallaher Fleet Solutions is the family atmosphere and the opportunity to take on new challenges every day. Outside of work, he enjoys trips to the gun range with his wife, relaxing at home with their two dogs and mini pig, and spending time with friends and family.
Service Manager | Monroe
John is the Service Manager at our Monroe location, bringing more than 15 years of hands-on experience in the diesel and fleet service industry. His background includes 13 years as a fleet technician with Schneider National, experience as a locomotive technician with Norfolk Southern, and time as a school bus technician for Rowan County Schools.
John has always enjoyed the problem-solving side of the job and takes pride in finding solutions to challenging repairs. His experience as a technician gives him a strong understanding of what it takes to keep fleets running, and he now brings that knowledge and experience to leading our Monroe service team.
Outside of work, John enjoys spending time with his four children and traveling to their baseball and softball tournaments. He also enjoys Florida beaches and hopes to one day restore a classic 1950 F100.
At Gallaher Fleet Solutions, John values the family-first culture, teamwork, and leadership that make him proud to be part of the Gallaher team.
Parts specialist
Aaron serves as our Parts Specialist, helping ensure our technicians have the parts and supplies they need to keep repairs moving and trucks on the road. With a background in diesel repair, including clutches, suspension, preventive maintenance, and transmissions, he brings valuable hands-on experience to the role. Outside of work, Aaron enjoys spending his free time fishing.
Shop Foreman | Statesville Shop
Evan Anderson is our Shop Foreman at the Statesville location. He has been working on trucks and equipment for most of his life, developing a passion for diesel performance and finding solutions to challenging repairs. As Shop Foreman, Evan works alongside the technician team to provide quality service and keep projects moving from diagnosis through completion.
One of Evan’s favorite parts of the job is finding the source of a problem, making a plan, and seeing the repair through to the end. He takes pride in the sense of accomplishment that comes from working through each step of a challenging project. Evan holds ASE Medium/Heavy Truck certifications and brings hands-on experience and a problem-solving mindset to the Gallaher team.
Outside of work, Evan enjoys spending time with his three children and supporting their activities. He also spends plenty of time in the shop working on diesel performance projects and enjoys diesel truck pulling and drag racing.
Admin Assistant
Kathy brings a wealth of experience and organization to Gallaher Fleet Solutions as our part-time Admin Assistant. She plays a key role in maintaining important records, managing employee information, and preparing onboarding and interview packets to keep our team running smoothly.
Before joining Gallaher, Kathy built an impressive 25-year career in the healthcare industry, starting as a claims processor and working her way up to Director of Claims Administration for Fidelis Care NY, where she led a staff of over 100. After retiring, she continued to share her skills in Human Resources at Six Flags before relocating to Statesville to be closer to her children and nine grandchildren. What Kathy enjoys most about Gallaher Fleet Solutions is the supportive culture and flexibility, which allows her to stay engaged in meaningful work while also having time for family. Outside of the office, Kathy’s greatest joy is spending time with her grandkids, watching them grow, and being close enough to be part of their everyday lives.
